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Essentials Advanced
24/7 Support Checkmark Checkmark
Content creation templates & best practices Checkmark Checkmark
Employee Engagement
Employee Interactions Unlimited Unlimited
Messenger Bots (Slack, Teams, Skype4BU) One Platform Multiple Platforms
Knowledge Management
Self-service articles Unlimited Unlimited
Guided Article Suggestions Checkmark Checkmark
Rich text article editor Checkmark Checkmark
Import existing articles Checkmark Checkmark
Conversation builder Checkmark Checkmark
Dedicated content creation expert Checkmark
Out-of-the-box ticketing platform integrations Unlimited Unlimited
Automatic employee ticket escalation Checkmark Checkmark
Historical ticket analysis Checkmark
Incident management platform Checkmark
Account Administration
Usage Report Checkmark Checkmark
Active Directory Integration Checkmark Checkmark
Single Sign On Checkmark Checkmark
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