Forrester: AI Is Ready for Employees, Not Just Customers

Human-Machine Collaboration Should Start With Employees

Your customers aren't the only ones who can benefit from advancing artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build them with mature AI components. But success requires a focus on tasks rather than job replacement as well as a cyborg-like division between human and machine tasks.

This report helps infrastructure and operations (I&O) pros determine which tasks are best executed by people and which are best left to machines, with use cases describing how that looks.

Download this report to learn:

  • How to meet evolving demands of the modern workforce
  • How self-service AI helps decrease support costs and allows IT teams to deliver new services faster
  • How AI-enabled support provides a better employee experience

Download the Forrester report!

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Please download the Forrester Report: AI Is Ready for Employees, Not Just Customers.

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