Aberdeen: Onward to the Future of IT Support
Becoming a Next Generation Support Organization
In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid adoption of AI-first services, like Alexa and Google Home, and the growth of DIY mentalities have created an expectation that support experiences at work should be as easy and accessible as the experiences in their consumer lives.
Download this report to learn:
- How to meet evolving demands of the modern workforce
- How self-service AI helps decrease support costs and allows IT teams to deliver new services faster
- How AI-enabled support provides a better employee experience
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